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WARRANTIES

Chris Christensen Systems, Inc. warrants that all brushes were manufactured free of defects in material or workmanship, and any accidental breakage for a period of six (6) months after the date of purchase. The manufacturer agrees to correct by repair or replacement (with the same or comparable quality model) any defects. Manufacturer defects will be covered for the lifetime of the brush. The terms of this warranty can only be changed by an officer of Chris Christensen Systems, Inc. Dealers and distributors of Chris Christensen Systems, Inc. are not authorized to make any warranty adjustments on behalf of Chris Christensen Systems, Inc.

Manufacturer defects include but are not limited to:

  • broken handles or parts
  • pad separating from the head

 

If you aren't sure if your brush will be covered please contact our customer service department here.


 

Chris Christensen Systems, Inc., the manufacturer, warrants the Kool Dry Dryers against defects in materials and workmanship under normal use and care for a period of one year from the date of the original sale, unless otherwise specified. (Note: Hose and all plastic hose attachments are not covered by this warranty.) The following situations are not covered under the warranty:

  • Damage in shipment
  • Rust or corrosion caused by detergents or moisture
  • Failures caused by inadequate filter cleaning
  • Damage caused by heavy impact
  • Adapting any devices not approved or sold by the manufacturer
  • Evidence of attempted field repair of the motor, wiring or circuits
  • Any motor where commutator or brush wear indicates the motor has been used to full extent of its normal life expectancy, regardless of the date of original sale.

If a problem occurs, or the unit is in need of service, send the unit to (make sure contact & shipping information is included along with a description of the issues/services needed):

Chris Christensen Systems, Inc.
ATTN:  Dryer Service & Repair
325 Industrial Park Drive
Fairfield, TX 75840
When units are returned for repairs not covered under the warranty, the manufacturer will notify the owner of repair charges before repairing the unit, unless written instructions stating otherwise are included. All major credit cards are accepted.

 

 EXCLUSIVE SHEAR WARRANTY

You have the right to expect, and should have the lifetime pleasure of a Chris Christensen shear. Your shears are guaranteed as long as you can return them to us in their entirety. That means even if they are in pieces. We will replace or repair your shears within 72 business hours after receipt. If we have to replace your shears for any reason, we will replace them with an identical pair or like pair or model, depending on your shear model’s availability. Please be aware that there will be a nominal fee for shipping, handling and insurance* of $8.50 USD if within the continental United States. If outside the continental United States, please contact us for a quote. 

LIFETIME SHARPENING WARRANTY

Your Chris Christensen Shear will be sharpened by Chris Christensen Systems’ factory for free, for the life of the shear,  or as long as the rideline is visible (meaning your shear can hold a durable sharp edge). Please be aware that there will be a nominal fee for shipping, handling and insurance* of $8.50 USD if within the continental United States. If outside the  continental United States, please  contact us for a quote. 

 CLASSIC SERIES SHEARS WARRANTY

Your Classic Series Chris Christensen Shear is covered for manufacturer defects for the first six months after purchase. If a defect is found within the first six months, we will replace the shear with an identical shear. The Classic Shears have a sharpening fee of $18.50 per shear for our professional sharpening services. Please be aware that there will be an additional nominal fee for shipping, handling and insurance* of $8.50 USD if within the continental United States. If outside the continental United States, please contact us for a quote. 

*This covers lost and stolen items during shipping. If this happens to you, please contact the carrier.

To send in  your shears for servicing, include a check for shipping and handling costs, and mail your shears to:

Chris Christensen Systems, Inc.
ATTN:  Shear Sharpening & Repair
PO Box 961 or
325 Industrial Park Drive
Fairfield, TX 75840